Conrad Tulum Trip Report. Finally after 2 years of Covid pandemic we were able to travel outside of Europe again. We, referring to my boyfriend and I, decided to go to Tulum in Mexico and stay at the brand new Conrad Tulum (European plan). This is a not sponsored trip report of the Conrad Tulum, with the room, restaurants, food options and everything in between.
Arrival
The arrival in the evening was a lovely event. The hotel was beautifully illuminated and when you enter the hotel you get a real “wow” experience.
Our luggage was loaded quickly in a “golf car” and at the same time we did the check in. It was quick and we receive a delicious welcome drink.
Because the hotel is starting up there was problem with the checkin and pay system. When we did the checkout it was solved.
There are several bikes on the property. You can use them free of charge.
The hotel opened just 4 weeks before our arrival and was not finished yet. A part of the hotel was under construction, but because it was on the other side of the property it was not an issue for us.
The rooms
The main rooms are divided into Tropic view (floor level), Partial Ocean view (first level) and Ocean View (top level). All rooms are equipped with a small bath on the balcony or ground level.
We were so excited about this place that we forgot to take pictures of the room directly. I made these pictures after the first night. we stayed in the Ocean View Room.
I have to say that the rooms are comfortable and big with nice amenities.
The pool
Because the hotel wasn’t finished and not fully booked it was so quite. Most of the day we had the pool for ourselves. There are several pools to chill and some hot tubs (really nice).
Far away from the city center of Tulum
The hotel is called “Conrad Tulum”, but keep in mind that Tulum is a 15 minutes ride by taxi for around 500-600 peso. That means that Tulum is far away when you want to go out for dinner at night. There is no shuttle service, so the only way to go is by an expensive taxi. Uber service isn’t available in this part of Mexico.
Restaurants
The options to have dinner in the resort are:
- Ukai (Japanese)
- Kengai (Teppanyaki)
- Autor (Mexican fusion)
- Maratea (Mediterranean)
- Roomservice
Our favorite was the Autor restaurant. The food quality was really good and the dishes were nice and modern.
During the day we order drinks and food at the pool and there are some small restaurants where you can eat.
(Expensive) drinks
One thing which is good to know is that the price of drinks is really high. To compare this with a city in the world I think having a drink on a terrace in Paris is cheaper 😉
There is a nice bar to have drinks in the evening but because of the Covid restrictions it closes at 11pm and then you are not able to have a drink anywhere on the property or order drinks with room service.
Breakfast
Breakfast is everyday till 12pm in the Arbolea restaurant!! We loved it, to enjoy the night, go to the gym in the morning and after that we had enough time to have breakfast. This breakfast service was really one of the best I ever saw in a Hilton branded hotel.
When you are a Hilton Diamond member you can enjoy the full breakfast for free. That’s what we did as well 😉
Tours
We booked a tour to a Cenote and a Lagoon with the company that works together with the hotel (Cancun Adventures). It was one of the best tours we ever did. A Lovely personal service with at the end of the tour a nice lunch at the beach. We booked this in the hotel, but when you search for it online, you can get a 30% discount. The price per person was around 150 USD.
Conclusion
It is one of the best and luxury resorts around Tulum, certainly if you want to stay away from all the inclusive places. The whole staff is really nice with a Mexican touch. They sometimes ask you 3 times if everything is fine. Keep in mind that taxis in Tulum are expensive and also the drinks in the hotel. I think both are overpriced. The food is great and the room with your personal balcony with a small pool is lovely.